Privacy Policy

At Globoexpats, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, such as:

• Name and contact information (email, phone number, address)
• Account credentials (username and password)
• Payment information (processed by secure third-party providers)
• Profile information (bio, photo, preferences)
• Communications between buyers and sellers

1.2 Automatically Collected Information

When you use Globoexpats, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location information (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Send administrative information and updates
• Respond to comments, questions, and customer service requests
• Send marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We share your information in the following circumstances:

3.1 With Other Users

• Buyers and sellers can see each other's public profiles
• Transaction parties receive necessary contact information
• Reviews and ratings are publicly visible

3.2 With Service Providers

• Payment processors for secure transactions
• Shipping and logistics partners
• Analytics and hosting services
• Customer support tools

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings or by contacting us.

5.2 Delete Account

You can request deletion of your account and personal information, subject to certain legal requirements and legitimate business purposes.

5.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" or updating your communication preferences in account settings.

5.4 Cookies

Most browsers allow you to control cookies through settings. Note that disabling cookies may limit your use of certain features.

6. International Data Transfers

As a global marketplace, we may transfer your information to countries other than where you reside. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

7. Children's Privacy

Globoexpats is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

12. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with data protection laws. You can contact our DPO at:

Email: [email protected]