How can we help you?
Search our help center or browse categories below
Categories
Buying
Selling
Shipping & Delivery
Returns & Refunds
Trust & Safety
Account & Profile
Item Condition Guide
Understanding our condition ratings helps you accurately describe your items and know exactly what to expect when buying.
New100%
Unused, unopened, no wear, no defects, full functionality
Like New96%–99%
Virtually indistinguishable from new, no visible wear, fully functional
Excellent86%–95%
Very minimal signs of use, minor cosmetic imperfections, fully functional
Very Good71%–85%
Moderate wear, light scratches, possibly missing non-essential accessories, fully functional
Good56%–70%
Clear signs of consistent use, cosmetic wear visible, fully functional
Fair40%–55%
Heavy wear, significant cosmetic flaws, may have minor functional limitations